• Sandipta Pal

How to add details to your Queue

Updated: Nov 27, 2020

Tap on the hamburger icon and then once the drawer opens, tap on Queue settings. If you have multiple queues in your business, you will be able to select each of the queues from here and specify the details of that queue from here.

Branding: On the top of the Queue settings screen, you can upload your business logo so that your customers can also get to see your logo along with the name and address when they check-in either through the Q Waits app or the web link provided by you.

Current Operation Mode: In the Queue settings screen, you will be able to specify your current operation mode. Current Operation mode can be Normal, Limited, Closed, Curbside pickup, Online Delivery and Take out. If you mark your business closed, you cannot choose any other option. If you select Normal or Limited Entry, you can also select Curbside pickup, Online Delivery and Take out. You can also add some additional information in this section, about your business which might be helpful for your customers.

Current offers and Promotions: At any point of time if you wish to boost your sales by running offers or promotions, you can turn this feature on. You can specify a date till which you wish to run the offer and also upload your promotional graphic in this section. Your current offers and promotions as set by you will be visible to all customers who use the Q Waits app. Once you are done with the offers and promotions, you can simply tap on the graphic and remove it and also turn off the settings.

Business Hours: In the Queue settings screen, you will be able to specify your business hours. Now your customers know your operating hours, thus it's easier for them to plan their visit to your business as per their convenience.

Senior hours:

Below the Business Hours, is the Senior hours section. Senior hours section lets your customers know if your business is having dedicated hours for seniors.

​You can also specify additional information regarding Senior hours for your business which might be useful for your customers.

The Current operation mode, Current offers and Promotions, Business hours, and Senior hours, if specified will be visible to all the users of "Q Waits" app, when they tap on this business. They will only be able to view this information but cannot make any changes.

Manage Service categories: In this section you will be able to add service categories for your business so that customers can select the appropriate service category and check-in. It can be useful both for you as a business owner and also the customer. You get to know before hand about the service for which the customer has queued up and and serve him/her accordingly as and when the status turns Active. Customers can select Service categories only if they check-in through the Q Waits app or by using the web link. For SMS check-in, this feature is not available.

You can also define questions for your service categories. By default questions added for service categories are set as optional, but you can mark it mandatory for the customer to answer while they check-in.

Customization: All the settings that you have defined for your business in Business settings are inherited for your queue by default. However you can always have customized settings for your queue. If you have multiple queues you can customize each of your queue as per your business requirements. Once you select drag the switch towards "Customize this queue", your queue won't be using the business settings anymore.