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  • Sandipta Pal

The art of waiting: How virtual queuing can help business reopen safely

Updated: Oct 11, 2020

The Coronavirus pandemic has had its effects all over the world. The world has not witnessed a disaster of this magnitude in the last 100 years. Millions and millions have got infected every day and the livelihood of people has been hit hard. People are fear-based and panic-stricken, and this has kept them confined in their homes. Businesses like Restaurants, Pubs, Gyms, Salons, and Spas, Hotels had to keep their businesses shut and as on date, they are finding it difficult to sustain. This pandemic has turned out to be both a health crisis as well as a severe economic crisis.

You must be scared by now. Hang on. There is light at the end of the tunnel. By the time I write this, good news has already started to pour in. COVID-19 vaccines are not far off. We can expect it by the end of this year. Businesses also have started opening gradually with strict safety measures in place. Businesses are practicing certain protocols such as sanitizing their premises every day at regular intervals, educating their employees to practice handwashing frequently, requesting customers to maintain social distancing and etc. Nowadays the most significant factor for any business is safety.

Waiting to navigate to a grocery store for buying essentials, or a bank for financial needs, or to a Gym for staying fit, or maybe a restaurant to lick some good tasty food is a horrible experience for most of the customers. With businesses working with reduced staff and social distancing being practiced all over the world, queues seem to be longer than before. Waiting in long never-ending queues is really a test of patience for the customers. Customers tend to become frustrated and erratic while waiting in a queue. Businesses cannot afford to test the patience of the customers.

"If you don't take care of your customer, your competitor will"- Bob Hooey

This pathetic experience of waiting can easily be transformed into a fascinating experience. How about customers navigating to businesses without physically standing in a queue and also managing their priorities in between?

While businesses start to reopen gradually, panic-stricken and fear-based customers need to be taken care of. Businesses need to provide a solution so that customers do not have to stand in queues, making the business premises congestion free. Keeping in mind all these factors, Boolean Array, Canada has come up with a smart app-based virtual queuing solution Q Waits Business which lets customers check-in to businesses remotely from the comfort of their home. Customers can now check-in by using the QWaits app or just by sending a text SMS. Q Waits Business uses AI to let the customers know their approximate wait time so that they can reach the business accordingly. The need for standing in a long queue is not there at all.

Excited? Want to transform terrible waiting experiences into fascinating ones? You are just one download away. Download the best user-friendly Digital Queuing System app - Q Waits Business from and get going.

If you have any queries please feel free to call us at +1 289-633-4230 or send us an email at


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