Customers need to go to retail stores to buy their essentials. They have to stand in long queues, having nothing to but wait for their turn. Customers also do not know the expected wait time and they keep on wondering about the latest status. Moreover, since they are not occupied with anything, they often get bored and frustrated. Standing in long queues under difficult weather conditions is like rubbing salt into the wounds. This horrid experience leaves a negative impact on the customers' mind and often lead to customer walk-aways. These customers won't return to these stores in the near future as bad memories do not go away easily.
"Your most unhappy customers are your greatest source of learning" - Bill Gates
As we all know that in recent times COVID 19 has turned out to be a pandemic. Social distancing is the new normal. Retail businesses should not have long crowded queues in order to flatten this curve. Then how should the businesses run to survive? Businesses should first of all learn from the customer walkaways which occurred due to their unhappiness on waiting in a queue.
To reduce customer walkaways, Q Waits Business has come up with a user-friendly app-based queue management system. Q Waits Business app lets your organization run smoothly without the hassle of maintaining long physical queues. Customers can now check-in remotely using the QWaits app and as the app also has SMS check-in integration, customers can also check-in by just sending a text message to the business. Retail stores can also specify dedicated senior hours and current operating modes with any additional information they wish to mention.
Want to have happy customers? Download the best user-friendly Digital Queuing System app - Q Waits Business from https://www.business.qwaits.com/downloads and get going.
If you have any queries please feel free to call us at +1 289-633-4230 or send us an email at