Waiting in a queue to navigate to a grocery store for buying daily groceries, or to a pharmacy to buy medical essentials or maybe a clinic for a health check-up is quite frustrating as well as stressful. Customers might have to bear extreme weather conditions while standing in a long queue without knowing the wait time. Research shows that customers often get frustrated standing in queues as they have nothing to do except eagerly waiting for their turn and this leads to customer walk-aways. Long queues even create a negative impact on passers-by giving a bad impression of customer service of that business. These are no way good advertisements for. the businesses. As we are aware that the pandemic has affected businesses even more with capacity regulation and safe distancing in place, customer service has slowed down even further as businesses have been forced to work with reduce strength.
“The goal as a company is to have customer service that is not just the best but legendary” – Sam Walton, Wal-Mart
As we say there is always hope beyond suffering, virtual queuing is that hope which brings in the sunshine amidst this darkness. Q Waits Business, a simple app-based smart solution on virtual queueing has come to the rescue of the businesses so that they can carry on their business with improved efficiency and almost no congestion. A customer can now check-in to the business from home through text message or using the Q Waits app without having the need to stand in the queue. The app keeps track of the customers in the queue, shows them their approximate wait time, and keeps on notifying them whenever they reach closer to being called. Businesses now can operate smoothly without the need for maintaining long queues. Businesses now can also notify their customers about business hours, senior hours, current operating mode so that they are well informed before booking their position in the queue.
If as a business owner you wish to boost your operational efficiency and focus on customer satisfaction, download the best user-friendly Digital Queuing System app - Q Waits Business from https://www.business.qwaits.com/downloads and get going. If you have any queries please feel free to call us at +1 289-633-4230.